Q - Sera Hair Revitalizing Shampoo

🚚 Shipping & Delivery

• Free Shipping: Available on all orders above ₹599.
• Shipping Fee: A flat ₹59 fee applies to orders ₹599 or below.
• Cash on Delivery (COD): An additional fee of ₹49 applies to all COD orders.
• Timeline: 3–7 business days (1-2 days handling + 2-5 days transit).
• Tracking: Real-time ID sent via SMS/Email/WhatsApp once dispatched.

🛡️ Returns & Replacements

• Damaged/Defective Only: We maintain a "No Return/No Exchange" policy for hygiene reasons. Returns are accepted for damaged, defective, or incorrect items.
• 7-Day Window: Report issues to support@curepik.com within 7 calendar days.
• Hygiene Standard: Used or opened products cannot be returned.

📹 Claim Verification

• Unboxing Video: We highly recommend recording an unedited unboxing video. This helps us verify transit damage or missing items and ensures the fastest possible resolution for you.

🕒 Order Cancellations

• Timeframe: Cancellations are accepted within 2 hours of placement or before dispatch (whichever is earlier).

💰 Refunds & RTO

• Process: Approved refunds are credited to the original payment method within 5–7 business days.
• Deductions: Shipping/COD fees are non-refundable. For RTOs (customer refusal/wrong address), actual shipping costs will be deducted from the refund.

✨ Authenticity & Trust

• 100% Genuine: Every product at Curepik is sourced directly to ensure you receive authentic, high-quality beauty essentials. Operated by Curepik Enterprise.