Frequently Asked Questions
Find quick answers about shipping, returns, payments, and product authenticity.
Shipping & Delivery
How long will it take to get my package?
Most orders are delivered within 3 to 7 business days, depending on your location and courier availability.
Dispatch and delivery timelines, delays, and exceptions are governed by our Shipping Policy.
Once shipped, you will receive tracking details by SMS or email.
Do you charge shipping?
We believe in transparent pricing with no hidden fees at checkout.
- Orders ₹599 and Above: FREE Shipping.
- Orders Below ₹599 : Flat shipping rate of ₹59.
COD charges ₹49 Extra.
For complete terms, please review our Shipping Policy.
Do you ship internationally?
Currently, we primarily serve customers within India.
If international shipping becomes available, it will be announced on our website and checkout page.
What shipping methods are available?
We use trusted courier partners for standard delivery.
Delivery options shown at checkout may vary by pin code and service availability.
How do I place an order?
Select your products, add them to cart, and proceed to checkout.
Enter shipping details, choose your payment method, and confirm your order.
Returns & Refunds
Do you offer refunds?
Yes. Refunds are processed for eligible cancellations and returns as per our policy terms.
Eligibility depends on product condition, issue type, and request timelines.
Please read our full Refund Policy before requesting a return.
When will I receive my refund?
After your return/cancellation is approved, refunds are initiated to the original payment method.
Processing usually takes 5 to 7 business days, while final settlement depends on banks/payment gateways.
For complete timelines and cases, refer to our Refund Policy.
How can I cancel or change my order?
You can request cancellation or modification before dispatch by contacting support as early as possible.
Once an order is shipped, cancellation or address changes may not be possible.
Order handling and customer obligations are covered under our Terms of Service and Refund Policy.
Who should I contact if I have any queries?
You can reach us at support@curepik.com or call +91 9099798908.
Our team will help you with orders, returns, and product-related questions.
Product Authenticity & Usage
Are your products 100% genuine?
Yes. We source products from trusted and authorized channels to ensure authenticity and quality.
If you receive a damaged or incorrect item, contact us immediately for support.
How should I store skincare and cosmetic products?
Store products in a cool, dry place away from direct sunlight and heat.
Always keep lids tightly closed and check expiry or PAO details before use.
Payments & Safety
Do you accept online payments?
Yes. We accept secure online payments through trusted payment partners.
Supported methods shown at checkout may include UPI, cards, net banking, wallets, and more.
What forms of payment do you accept?
We support UPI, credit/debit cards, net banking, and other modes visible during checkout.
Cash on Delivery may be available only for selected pin codes, products, and order values.
Please check checkout for the latest available options for your address.
Is my payment data safe with you?
Yes. Payment details are handled by secure, PCI-compliant payment gateways. We do not store full card details on our storefront.
How we collect and use customer information is described in our Privacy Policy.