🚚 Shipping & Delivery
- Free Shipping: Available on all orders above ₹599.
- Shipping Fee: A flat ₹59 fee applies to orders ₹599 or below.
- Cash on Delivery (COD): An additional fee of ₹49 applies to all COD orders.
- Timeline: 3–7 business days (1-2 days handling + 2-5 days transit).
- Tracking: Real-time ID sent via SMS/Email/WhatsApp once dispatched.
🛡️ Returns & Replacements
- Damaged/Defective Only: We maintain a "No Return/No Exchange" policy for hygiene reasons. Returns are accepted for damaged, defective, or incorrect items.
- 7-Day Window: Report issues to support@curepik.com within 7 calendar days.
- Hygiene Standard: Used or opened products cannot be returned.
📹 Claim Verification
- Unboxing Video: We highly recommend recording an unedited unboxing video. This helps us verify transit damage or missing items and ensures the fastest possible resolution for you.
🕒 Order Cancellations
- Timeframe: Cancellations are accepted within 2 hours of placement or before dispatch (whichever is earlier).
💰 Refunds & RTO
- Process: Approved refunds are credited to the original payment method within 5–7 business days.
- Deductions: Shipping/COD fees are non-refundable. For RTOs (customer refusal/wrong address), actual shipping costs will be deducted from the refund.
✨ Authenticity & Trust
- 100% Genuine: Every product at Curepik is sourced directly to ensure you receive authentic, high-quality beauty essentials. Operated by Curepik Enterprise.